Reliable collection services around the clock

Deutsche Post Philatelie commissions inconso with IT implementation

From the location in Weiden (Oberpfalz), Germany, the Deutsche Post services stamp collectors all over the world and numerous other private customers. In addition to new and old stamps, coins and models are especially sought after. In the mail, per fax and via the internet, requests and orders arrive continually and are handled with maximum logistical quality and verifiably high customer satisfaction. For the efficient and transparent warehouse management, Deutsche Post uses inconsoWMS and a document management system (DMS) from IQDoQ GmbH for the revision secured customer service. inconso AG has also now been commissioned with the operative IT management. Alongside the inconso support team that has successfully supported the inconsoWMS X application for years, an additional inconso support team from the Competence Center Technology ensures the reliable operation of the databases, application server and cluster systems around the clock.

As a part of this task, inconso migrated the database back-end systems to a modern high-availability and disaster recovery architecture: For inconsoWMS X, an Oracle Real Application Cluster (RAC) 11G R2 is used. For the document management system (DMS), an Oracle database 10G R2 is used. Both are a part of the Fail-Over Cluster setup. For additional security, parallel standby databases via Oracle Data Guard have been set up. The support team that is especially responsible for the subsidiary Philatelie works with a maximum reaction time of 30 minutes.

The Competence Center Technology of inconso AG offers logistics operators the possibility to have their logistics systems completely managed by a competent partner on this existing external or internal data centers. The area supports vertically all aspects that are required for the seamless operation of IT infrastructures and takes over responsibility for the reliable functioning and performance of the above described solutions.