Especially in logistics, where reaction times are becoming shorter, delivery networks more complex and constant data availability more important, fast response times and help when issues arise are critical factors for success. In the complex environment of the involved IT equipment consisting of application software, computer systems, networks, databases and fixed and mobile peripherals, a root cause analysis when disruptions occur is difficult, possibly tedious and might end in competency and responsibility disputes among the involved partners. This is where the inconso customer support concept comes in: Complete service from one source, with guaranteed service levels and clear responsibility for the full solution at one central location.
Around the clock: You can reach the inconso hotline and service desk up to 24 hours a day, 7 days a week. Here, your call is registered in the ticket system and the affected system components are identified and analyzed. The inconso service desk provides first level support, notifies the following support levels for the application software or technical equipment as necessary and coordinates the issue processing across all systems until a solution is found. At the same time, the call is professionally monitored from start to finish and the customer is regularly informed about the ticket’s current status. Comprehensive analysis options in the ticket system allow for the monitoring and documentation of adherence to the chosen service levels.
Application support – Also 2nd Level Support: Issues that cannot be resolved quickly by the service desk are transferred to inconso’s application support. There, experienced software experts with in-depth know-how in the affected application systems are standing by for 2nd level issue processing. They quickly and securely analyze, if necessary with the technical support departments, the causes of the malfunctions and ensure that everything will be up and running again as soon as possible.
Peripherals: Selecting the correct peripherals takes a lot of experience. Whether you need forklift terminals, mobile RF terminals, voice systems, RFID or printer peripherals for printing labels and delivery notes – we will help you select, procure, configure and integrate logistics peripherals as a fully responsible general contractor.
LAN/WLAN: We will also gladly take over all network planning, delivery and installation. The LAN and WLAN networks are planned based on the later requirements at the logistics site. We will determine suitable components and install them where needed to enable ideal logistics operations. Everything is planned based on a site visitation during which the inconso specialists will carry out a site survey to determine the ideal locations for the antennae. We will also gladly take on all responsibilities for the passive building cabling at the logistics site.