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The complete IT infrastructure with inconso services

Build 100%: together with creation and start-up of the software solution which optimizes your logistics processes, we also deliver and integrate the complete IT infrastructure. Fail-safe computer systems with data base and operating software, network, WLAN, RFID, radio frequency terminals, voice systems, etc.

 

And once you have 100 % of solution, here comes the next 100%:

Run 100 %: from 24/7 hotline service, application maintenance and support, full running of computer systems, via data base and network management, up to support for peripheral devices.

The result is 100 % uniform partnership.


Use the following inconso services for your successful logistics projects:

 

Customer Support

Especially in logistics, where reaction times are becoming shorter, delivery networks more complex and constant data availability more important, fast response times and help when issues arise are critical factors for success.In the complex environment of the involved IT equipment consisting of application software, computer systems, networks, databases and fixed and mobile peripherals, a root cause analysis when disruptions occur is difficult, possibly tedious and might end in competency and responsibility disputes among the involved partners. This is where the inconso customer support concept comes in: Complete service from one source, with guaranteed service levels and clear responsibility for the full solution at one central location.

 

Around the Clock

Around the clock: You can reach the inconso hotline and service desk up to 24 hours a day, 7 days a week. Here, your call is registered in the ticket system and the affected system components are identified and analyzed. The inconso service desk provides first level support, notifies the following support levels for the application software or  technical equipment as necessary and coordinates the issue processing across all systems until a solution is found. At the same time, the call is professionally monitored from start to finish and the customer is regularly informed about the ticket’s current status. Comprehensive analysis options in the ticket system allow for the monitoring and documentation of adherence to the chosen service levels.

 

Application support: Also 2nd and 3rd Level Support

Issues that cannot be resolved quickly by the service desk are transferred to inconso’s application support. There, experienced software experts with in-depth know-how in the affected application systems are standing by for 2nd and 3rd level issue processing. They quickly and securely analyze, if necessary with the technical support departments, the causes of the malfunctions and ensure that everything will be up and running again as soon as possible.

Systems Support: Precautionary Maintenance

If you desire precautionary maintenance, we will manage your computer or computers as a high availability cluster while also managing the operating system and database. For SAP systems, we offer SAP basis support. The experts at inconso AG are not just available for fast cause analyses and issue resolutions with regard to inconso systems. They monitor customers’ operative systems in ongoing operation with special tools, such as inconso System Watch and in doing so frequently find indications of impending problems before they actually occur.

This might pertain to system performance data, response time behavior in critical processes, the monitoring of database parameters, disk space usage, etc. This significantly increases system availability through preventive measures.

With full managed services, inconso can manage all customer systems if desired. The systems can be housed at the customer’s site, a service provider selected by the customer or inconso’s data center. Moreover, inconso can make the software solution fully available as SaaS (software as a service) or a cloud service without the customer having to invest in central IT components.

Network: Operation and Monitoring


In addition to application support as well as monitoring and operating the central computer systems, inconso offers to become fully responsible for maintaining the customer's network, i.e. LAN and WLAN. Since the cause of an issue is frequently not readily apparent, e.g. when a function on a mobile end device does not work correctly anymore, it is vital to integrate this service. Regardless of whether the issue has occurred in the application, database, computer system or network while being transmitted: We will find the cause and fix it - without finger-pointing and arguing about competence.

Technology and Peripherals: The Finishing Touch for Services

If you want real end to end service, we will gladly take over the support for logistic end equipment, such as RF terminals, voice systems, label printers, etc. and thus supply exactly what you need. If disruptions arise in the end equipment, we will analyze the causes, replace the devices or repair them if it is a technical defect, install necessary software updates, configure the devices based on requirements and thus ensure smooth operation from one source.

 

Customer Training: Tailored Training Formats

inconso offers training formats that take your company’s unique requirements and needs into account. This not only increases users’ acceptance of inconso’s software solutions, but also maximizes your return on investment.

  • Nurture supply chain expertise at your company by using role based and professional training.
  • Increase the confidence, competence and productivity of your employees when working with inconso software.

 

Hardware IT Services

Of course, as a competent software vendor, we develop the complete application solution consisting of standard systems, customization and individual add-ons for you. However, more is needed for the solution to work in the overall context: The server system must meet the availability requirements, the sizing of the computer systems must be correct, the data backup and archiving concepts must be planned, the peripheral systems such as printers, RF terminals, RFID components and voice systems must be selected, delivered and integrated. The network must meet requirements and the WLAN must be able to reach the farthest warehouse aisle even when the shelves are full. And last, but not least, the full solution must be integrated into the system environment, be tested thoroughly and then successfully go live without major issues.

 

Computer Systems + Databases

First suitable, central systems must be selected. Based on the availability requirements and planned output numbers, we size the machine and select the appropriate computer system. In most cases, high availability cluster systems are chosen. Our experts have vast experience and knowledge to accurately determine which combination of hardware, operating system (Linux, Unix, Windows) and cluster solution (native cluster, VM ware or Oracle RAC) is the right one for your situation. Our Oracle database specialists also offer performance analyses and database tuning as complementary service components. inconso provides the sizing, procurement, configuration and go-lives of the systems from one source.

 

Peripherals

Selecting the correct peripherals takes a lot of experience. Whether you need forklift terminals, mobile RF terminals, voice systems, RFID or printer peripherals for printing labels and delivery notes – we will help you select, procure, configure and integrate logistics peripherals as a fully responsible general contractor.

 

LAN/WLAN

We will also gladly take over all network planning, delivery and installation. The LAN and WLAN networks are planned based on the later requirements at the logistics site. We will determine suitable components and install them where needed to enable ideal logistics operations. Everything is planned based on a site visitation during which the inconso specialists will carry out a site survey to determine the ideal locations for the antennae. We will also gladly take on all responsibilities for the passive building cabling at the logistics site.

Full Managed Customer Services: Would you like more?

Process management, which monitors critical, operative processes within the application system, goes a step further. It is the inconso all-inclusive package. In a figurative sense: We not only ensure that your car is technically sound and ready to go – we also check that there is enough gas in the tank, notify you when you need to stop for gas and monitor the route you drive. We check if planned, critical arrival times are adhered to at certain places and notify the driver in advance with warning messages if this is not the case. It is an intelligent, thinking driver assistance system if you will. In concrete terms, this means that our experts permanently monitor your system. They ascertain, for example, if necessary data transfers to the host systems or subsystems were disruption-free, if delivery orders got stuck somewhere, if trip completion times can be met, if daily or other work was completed, if unusually many open transports exist and much more. And if something is not as it should be: We will notify and support you in resolving the situation with our complete service organization.

 

Further questions?

 

Do you need our inconso services?

Then get in touch with us and get to know us now!